We ship domestic orders 1-2 business days after an order is placed. Standard domestic shipping is always free on orders over $35. Priority Mail is available, at the buyers expense. We have noticed no discernable difference in delivery times between our free standard shipping and Priority Mail shipping, but we leave that decision to you! You should receive a shipping notification with tracking information once your order leaves our studio. PLEASE NOTE: The USPS tracking information is often delayed and it may take a day or two to be able to track your order.
We send most international packages via First Class International Mail, which doesn't include features such as tracking information or delivery confirmation. Shipping times vary depending on location, time of year and local postal service. On average, orders should arrive in 2-4 weeks.
International packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. International packages may be delayed by customs. Unfortunately, we at Smells Like Books have no control over these circumstances.
At Smells Like Books, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery.
You may also exchange your product of the same size and price within 14 days of purchase. The buyer is responsible for shipping cost on all return items.
In the event the package is damaged during shipping you may return your unused product for a full refund of your purchase price, less shipping and handling within 14 days of delivery. Please contact us for further assistance.